Effective Date: October 16, 2024
At SurgeryView.ai, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when you use our website and services. By accessing or using SurgeryView.ai, you agree to the practices described in this Privacy Policy.

I. User Data and Agreement

1. Information We Collect
We collect various types of information when you use SurgeryView.ai, including but not limited to:

A. Personal Information: This may include your name, email address, phone number, birthdate, and other details when you sign up for services or contact us. If you do not provide us with this information, you will not be able to access or use our services.
B. Technical Data: We may collect your IP address, browser type, operating system, and usage data such as the pages you visit and the time spent on those pages.
C. Cookies: We use cookies and similar tracking technologies to collect information about your interactions with the site, to personalize your experience, and to help improve our service. Cookies are small text files that websites send to your browser to assist in remembering information about you as a user. They improve the experience for users through features such as staying signed in, remembering preferences, and making navigation easier. They also help our website determine how our services are being used and how we can improve them for our users.

There are a few cookies required for our users to access our content. These include:

AWS Cognito cookie tool for authentication on our website.
UserInfo cookies for session data (e.g., staying logged in).
Google Analytics cookie for analytics information. Disabling these cookies may render you unable to access SurgeryView.ai.

2. How We Use Your Information

We use the information collected for the following purposes:

To provide and improve our services.
To communicate with you, including responding to your inquiries or support requests.
To monitor and analyze website performance and usage.
To ensure compliance with our terms and conditions.

3. Google Analytics Disclosure

We use Google Analytics to collect and analyze information about how our users interact with SurgeryView.ai. This helps us improve the user experience and optimize the content we provide.

Google Analytics uses cookies and other tracking technologies to collect data such as your IP address, the pages you visit, and your time spent on the site.
The data collected through Google Analytics is processed by Google and may be combined with other data that Google has collected about you from other sources. You can learn more about how Google processes your data and how to opt out of Google Analytics by visiting Google’s Privacy Policy.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

Service Providers: Third-party vendors who assist in operating our website, conducting our business, or serving our users (such as hosting services or customer support), provided they agree to keep this information confidential.
Legal Requirements: We may disclose your information if required by law or in response to a valid request from governmental authorities.

5. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights and Choices

You have the right to:

Access and request a copy of the personal information we hold about you.
Request corrections to your personal data if it is inaccurate or incomplete.
Request the deletion of your personal data under certain circumstances.
To exercise any of these rights, please contact us at support@surgeryview.ai.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us at:
Email: support@surgeryview.ai
Website: www.surgeryview.ai
Thank you for trusting SurgeryView.ai with your personal information.

II. HIPAA Compliance

The HIPAA (Health Insurance Portability and Accountability Act) is a federal law that ensures the protection and privacy of individuals’ medical records and other identifiable health-related information (deemed as Protected Health Information (PHI)). This federal standard applies to health insurance, healthcare providers, and any services that those healthcare providers use electronically.
We at SurgeryView.ai swear to protect any and all PHI provided by patients or doctors, thereby following and upholding HIPAA (Health Insurance Portability and Accountability Act of 1996).

1. Protected Health Information (PHI)

Protected Health Information (PHI) is any individually identifiable health information held or transmitted by a covered entity (healthcare provider) or business associate in any form or media, whether electronic, paper, or oral. Protected Health Information includes:

The individual’s past, present, or future physical or mental health condition.
The provision of healthcare to the individual.
The past, present, or future payment for the provision of healthcare.
Any information that identifies the individual or can reasonably be used to identify the individual (e.g., name, address, birth date, Social Security Number).

2. Patient Rights

Patients have the following rights:

Right to Access: Patients have the right to access, examine, and obtain copies of their medical records.
Right to Amend: Patients have the right to request corrections to their medical records.
Right to Accounting Disclosures: Patients have the right to know how their information has been shared.
Right to Restrict Disclosures: Patients can request certain restrictions on how their information is used or shared.
Right to Confidential Communications: Patients can request alternative means of communication.
Right to File a Complaint: Patients can file a complaint if they believe their privacy rights have been violated.

3. Permitted Uses and Disclosures of PHI

HIPAA defines when protected health information can be disclosed:
Required Disclosures: To the individual or their representatives and to federal organizations for possible investigation or law enforcement.
Permitted Disclosures: For treatment, payment, and healthcare operations, public interest, benefit activities, or research (using a limited data set).

4. How PHI is Protected
Healthcare providers must implement administrative, physical, and technical safeguards to prevent unauthorized disclosure of PHI.

5. Third-Party Sharing and Business Associates
Healthcare providers may share PHI with business associates under a Business Associate Agreement (BAA), which sets safeguards on the use of PHI.

6. Data Breach Notification Procedures
Healthcare providers must notify the Secretary of Health and Human Services and affected individuals in the event of a data breach. Different procedures apply depending on the number of individuals affected.

7. Retention and Disposal of PHI

When retention periods for medical records and PHI expire, entities must securely dispose of these records.
Physical PHI: Paper records should be shredded, burned, pulped, or pulverized.
Electronic PHI: Clearing or purging methods should be used to destroy electronic records.

8. Changes to the Privacy Policy

Any changes to this Privacy Policy will be communicated to relevant parties.

9. Contact Information

For any questions about our Privacy Policy or data handling practices, please contact us at:
Email: support@surgeryview.ai
Website: www.surgeryview.ai

10. Acknowledgment of Policy

By using SurgeryView.ai, you agree to adhere to HIPAA regulations and use our services accordingly.